Cookie Policy

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the site remember your preferences, keep you logged in, and understand how the Platform is used. We also use similar technologies such as local storage and session identifiers.

2. How We Use Cookies

• Essential cookies: Required for login sessions, security, OTP verification, and core Platform functionality. These cannot be disabled while using the service.
• Functional cookies: Remember your preferences (language, privacy settings, form progress) to improve your experience.
• Analytics cookies: Help us understand traffic patterns, feature usage, and errors so we can improve the Platform. Data is generally aggregated.
• Payment session cookies: Set by our payment gateway partners during checkout to process transactions securely.

3. Third-Party Cookies

Some cookies may be set by third-party services we use, including payment gateways, Google Sign-In (if you use social login), and analytics providers. These parties have their own privacy and cookie policies governing their use of data.

4. Managing Cookies

Most browsers allow you to block or delete cookies through settings. Blocking essential cookies may prevent you from logging in or using key features. To manage cookies, refer to your browser's help documentation (Chrome, Safari, Firefox, Edge, etc.).

5. Updates

We may update this Cookie Policy from time to time. Changes will be posted on this page with an updated effective date. See also our Privacy Policy for broader data practices.

Contact & Grievance Redressal

For questions regarding cookies and tracking, please contact:

• ShadiMatrix Matrimonial Services
  12 B, DD Plaza, Sonkh Adda,
  Mathura, Uttar Pradesh 281001, India
• Official (legal, privacy & grievance): official@shadimatrix.com
• Customer Support: support@shadimatrix.com · +91 904555 4148 · +91 904555 4149
• Grievance redressal: Write to official@shadimatrix.com — we aim to acknowledge complaints within 48 hours and resolve within 30 days.
• Online: Contact Support Page